We're here to help 
 
Need some help with our products and services or have a question you need answered quickly? Just browse the topics below to find the answer.  
 
If you still can't find an answer to your question, please give our team a call on 0121 449 3045 or send us an email at info@ccsnationwide.co.uk 
We're here to help 
 
Need some help with our products and services or have a question you need answered quickly? Just browse the topics below to find the answer.  
If you still can't find an answer to your question, please give our team a call on 0121 449 3045 or send us an email at info@ccsnationwide.co.uk 
 
tracing FAQs 
 
Is the tracing service no find no fee? 
Our UK Residential & Employment tracing services are all No Find No Fee.  
 
The fee for our International tracing services is dependent on the country in question. Please contact us for more information. 
How do we instruct you to do a trace? 
You can send us your trace request via email, post or fax.  
What information do you need to begin a UK residential trace
All we need to start a trace is: 
Full name of the subject. 
Full last known residential address. 
Can you trace an individual without a previous address? 
Yes, a trace is still possible even without a previous address. It does vary on each case, depending on how common the name of the subject is and if you can provide some other relevant information, such as DOB. 
What is your current success rate for finding individuals? 
Our tracing services continue to achieve above a 90% success rate
What sort of individuals can you trace?  
We are happy to trace anyone you want to find with 'reasonable cause' such as debtors, ex-partners, beneficaries etc. Due to the reasons of some traces, the request may need to come through a solicitor. Please call us for more information on 0121 449 3045.  
What happens if the trace is unsuccessful? 
We will always do everything we can to find the person but if this is not possible, we will let you know everything we have managed to find out at no cost. 
If you locate a debtor, can you collect the debt on my behalf? 
Yes, please see our sister company's Debt Recovery Service; Creditreform UK Ltd
 
What happens if your trace result is incorrect? 
We offer a 30-day recheck guarantee period. We shall recheck the trace results for you and provide a further address. If we cannot find any further information we shall refund the trace for you. 
Will the individual know I am trying to trace them? 
No, not unless you ask us to disclose who you are to assist with the trace. Our tracing agents are always discreet and will not reveal your details to the individual.  
Do you comply with the new GDPR requirements? 
Yes, we (CCS Nationwide Ltd) ensure we comply with the new regulations. Trace results are only kept on file for 30 days, after this they will be deleted.  
How will I recieve the trace results? 
We will send you a full trace report of our findings via email. We can also send this by post if required.  
 
 
What areas do you cover? 
We have agents that cover every part of the country. 
How many visits will your agents make at an address for the fee you charge? 
Our agents will make a maximum of three visits at an address, for the standard fee. 
Can you guarantee service will be made? 
No, it is impossible for us to guarantee that your documents will be served / our agents will be able to make contact at the address. We can prepare an affidavit that can support an application for substituted service. 
When do you charge me? 
We will raise an invoice once the job has been completed. 
What is a 'Service Address'? 
Every director MUST provide Companies House with both their residential and service address. 
 
The 'Service Address' is the address that will appear on public record. The address must be a real address so it cannot be a PO Box address / DX number.  
Can my company start trading immediately? 
As soon as the formation is complete the company will be active and ready to trade. We will notify you as soon as your formation is complete.  
Why do directors need to provide their residential address? 
Since 01.10.2009, directors MUST provide both a residential & a service address. The residential address will NOT appear on public record. You can use the residential address as a service address. The residential address will be kept by Companies House and will only be available to Government bodies such as HMRC and Credit Reference Agencies. 
If I use your registered office service, how will I receive my post? 
We can forward on any mail for you & your company via post, or we can scan your post and email this accross directly. You can alternatively collect your mail from our office, whichever option suits you.  
 
For further details on the above services or for pricing information, please contact us by email at info@ccsnationwide.co.uk or call us on +44 (0) 121 449 3045 
CCS Nationwide Ltd. 
Registered in England No: 09636607 VAT Reg No: GB 215 4549 16 Copyright© 2018 All rights reserved 
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